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Clients experiencing financial difficulties

On the 18th May 2020, the Financial Conduct Authority introduced new measures for insurance and premium finance firms to help clients in financial difficulty. Should you be experiencing financial hardship, or if things change at work or home, we may be able to help by:

• Re-assessing your demands & needs

• Reviewing levels of cover

• Adding or removing optional covers such as legal expenses

• Adding or removing people on your policy

Where amendments to your insurance cover does not alleviate your payment difficulties, you should contact your finance provider directly as further support may be available, which could potentially include:

• The possibility of deferring payments (refer to FAQ’s)

• Reduced repayments, or rescheduled term

• Waiving missed or late payment fees

• Amending your repayment date without any cost

• Reducing interest payments

It is important that customers do not leave themselves uninsured, so we encourage you to contact us to discuss the options available if you are struggling to afford your payments during this uncertain time.

Please see our FAQ’s on Payment Deferrals

Q - What is a payment deferral?

A –A payment deferral is an arrangement under which a firm permits a customer that pays their insurance premium in instalments to make no payments for a specified period

Q – How do I apply for a payment deferral?

A – You should contact your insurer or finance provider direct

Q – If I am granted payment deferral, will I be classed as being in arrears on my payments?

A – No, nor would the provider or any third party such as broker or debt collector be allowed to cancel the policy or collect payment during the deferral period

Q – How long can I defer payments?

A – One to three months however, the provider can grant a longer extension should they wish

Q – Will I have to pay a fee?

A – The Financial Conduct Authority (FCA) would not expect a customer to be liable to pay any charge or fee in connection with the granting of a payment deferral

Post and paper-based documents

We continue to handle all post (incoming and outgoing), and paper-based documents such as cheques, as quickly and efficiently as possible to ensure they are processed in a timely manner to safeguard policy cover. Should you have any concerns about instructions or cheques you have sent which may not have been processed, or documents you believe you are due from us, please contact us urgently.

Keeping motorists mobile - motor insurers payouts up 14% over the last year

Motor insurers paid out £2.4 billion in motor claims in the first quarter of this year, up 14% on the same quarter last year according to our latest data. This was the highest quarterly payout since we started collecting data back in 2013.

Source: abi.org.uk 09/06/2023.

Changes to the Highway Code – what’s changing and what does this mean?

Over 40 changes to the Highway Code, including updates to existing rules as well as the addition of new text, came into effect from 29 January*. Whilst these changes are relevant to all road users, it’s important that our commercial motor clients are aware of these changes and communicate them effectively to their drivers.

What are the key changes?

The most fundamental change of principle is the inclusion of a Hierarchy of Road Users designed to place road users in order of potential harm. The aim is to improve safety for vulnerable road users (VRUs), in particular pedestrians, cyclists, and horse riders.

The updated text states that "those in charge of vehicles that can cause the greatest harm in the event of a collision bear the greatest responsibility to take care and reduce the danger they pose to others. This principle applies most strongly to drivers of large goods and passenger vehicles, followed by vans/minibuses, cars/taxis and motorcycles.” read more

Source: Aviva Febuary - 1st Edition latest news email 04/02/2022 with link

Mandatory five-year electrical safety check regulations to be enforced in England

The Government has proposed detailed regulations for enforcing mandatory five-year electrical safety checks in the private rented sector from July this year.

The Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 were laid in Parliament yesterday. They require approval from both the House of Commons and the House of Lords before they come into force. read more

Source: NLA website - Article Posted 14 Jan 2020

Customers Comments

"Very professional, always have good service from you, many thanks." Mrs P May.

"Keep up the good work. Excellent service, many thanks." Sheila Lamb.

"Always pleased with the way I'm treated." Mr G Gibson.

"I would just like to say that each time I have emailed Henderson’s Insurance I have had a fast response and the service I have been given has been great, not many times that happens these days so thank you for your time. Kind Regards, Hayley Scott."

Henderson Insurance (NE) Limited

36 Blind Lane

Sunderland

SR3 1AT

Tel: 0191 523 5001

Fax: 0191 521 3524

Email: info@hendersoninsurance.co.uk

Insurance Services

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FCA Statement

Henderson Insurance (NE) Limited is authorised and regulated by the Financial Conduct Authority.
Our Firm Reference Number is 541957.

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