Additional Support
We're here to help.
We understand there may be times when you need additional help or support.
Accessibility Support
It’s important that you understand your policy and that you are comfortable you have chosen the right cover that meets your needs.
When you speak to one of our team, please let us know if there’s anything we can do to make things easier for you.
For example, we can:
- Speak slowly and clearly.
- Take more time to explain things.
- Repeat information.
We’re happy to go at a pace that suits you, and can answer any questions you have along the way. Visit our office if this is more convenient and better suits your requirements.
Adding a Trusted Contact
Adding a trusted contact to help with your policy
If you would like someone to speak on your behalf about your policy or claim, please let us know.
This can be for just one call or they can speak on your behalf permanently.
What we'll need to know about you
To add someone as a trusted contact, you'll need to give us the following information about yourself (the policyholder):
- Your full name
- Your date of birth
- Your full address and postcode
- Policy number
What we'll need to know about the other person
To add someone as a trusted contact, we'll need to know the following information about them:
- Their title
- Their full name
- Their date of birth
- Their address including the postcode
If a power of attorney or a deputyship order is in place we may ask for a copy.
We understand there may be times when you need additional help or support.
Please contact us if this applies to you. We will listen, and try our best to help as much as possible. If we cannot help we may be able to provide details or organizations which could assist.
Examples of areas where additional support may be needed include:
- Financial difficulties
- Bereavement
- Divorce or separation
- Terminal or serious illness
If there’s anything else we can help you with, please contact us and we’ll do our best to support you.
0191 5235001.