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Welcome to our Frequently Asked Questions


Due to the wide range of products and services we offer we have categorised the questions into related groups.

Motor Insurance

What does GAP stand for?
What is a policy excess?
What are the different levels of cover on car insurance?
What types of cover does Henderson Insurance offer on motor insurance?
Why do I need motor insurance?

Home Insurance 

What is Homeowners Insurance?
Do I need to be a Homeowner to take out home insurance?
Can I cover a building I let out on a standard home insurance policy?
Is it compulsory to take Building Insurance with my mortgage provider?
What is Home Insurance?

Landlord Insurance 

What does Landlord Insurance cover?
What is Landlord Insurance?
Buy to Let Insurance - What are the basics?

Business Insurance 

What is an SME?
What is Business Insurance?

Shop Insurance 

What does shop insurance cover?

Liability Insurance 

What limit of indemnity do I require?
What cover do I need for a limited company or business?
What cover do I need as a sole trader or partnership?
What is Liability Insurance?

Property Owners Insurance / Buy to Let Insurance

Please see Landlord Insurance above. 

Complaints and Compensation 

How do I make a complaint?